Project title: A Mini CX Model for Courier Service Companies. *CX - Customer Experience Event name: Malaysia Invention & Innovation Expo 2022 (MIIX 2022)
Date: 1 Nov 2021 – 29 April 2022
Organiser: Laman Teknologi Sdn Bhd, Digital Information Interest Group (DIGIT), Indonesia Scientific Society & Indian Innovators Association, and The Union of Arab Academics Team members:
Team Leader: Yap Qian Yu (UTAR student - PR)
Team members: Chin Wei Qi (UTAR student - PR), Kelly Ng Wai Yan (UTAR student - PR), Chan Man Seong (USM student)
Team member & Advisor: Dr Tan Chi Hau (UTAR staff - Department of Marketing)